Database Web Hosting Service: Database Hosting Services: Database Server Maintenance

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Database Hosting Services

Database Server Maintenance

Database Server Monitoring

Database System Administration

Database Backup and Storage

Database Hosting Facilities

Database Server Maintenance

Web Hosting Service Feature Summary

Legend
( + ) Optional Service (available at additional charge)
( x ) Standard Feature (no additional charge)
( o ) Optional Feature (no additional charge)

FEATURES	BASIC	PREMIUM	MANAGED DEDICATED	Comments
Facilities
Physical Security	x	x	x
Physical Access to Equipment	x	+	+
Rack Space	x
Power	x	x	x
HVAC	x	x	x
Fire Suppression	x	x	x
Customer Support
24x7 Availability	x	x	x
Escalation Procedures	x	x	x
Shipment of Equipment	x	x
Monitoring Service
Server Performance Monitoring (Disk space, CPU load, and Memory Utilization)		x	x
Server URL and TCP port monitoring		x	x
Network hardware check (ping)	x	x	x
Intrusion Detection		x	x
Customer Notification
E-mail	x	x	x
Phone	x	x	x
Pager	x	x	x
Service Reports
Performance Monitoring		x	x
Network level (bandwidth utilization)	x	x	x
Web statistics (No customized reports)		x	x
Network security scans		x	x
CIS Tool	x	x	x
Hardware/OS Procurement
SOE hardware			x
Operating System (O/S) license (Premium Co-location customers must provide proof of license)			x
Installations/Configurations
Web Server		x	x
SOE hardware installation		x	x
Operating system installation and configuration (Premium customers must provide proof of license)		x	x
Server monitoring software (for system check) BLS provides		x	x
Network back-up software (BLS provides)		x	x
Anti-Virus Software (BLS provides)		x	x
E-mail software configuration (Outbound only-SMTP) (BLS provides)		x	x
Value Added Services Installations/Configurations
Load Balancing hardware procurement (Premium Co-location customer provides hardware)			x
Load Balancing software installation (Premium Co-location customer provides software)		x	x
Network Back-up		x	x
Database Software (Both Managed Dedicated and Premium Co-location Customersmust provide Oracle license)		x	x
Clustering Services (BLS provides software license(s) for both Managed Dedicated and Premium Co-location Customers)		+	+
SunONE iPlanet (BLS provides software license(s) for both Managed Dedicated and Premium Co-location Customers)		+	+
SOE Management
Web Server Administration		x	x
Operating system and approved SOE application patch support		x	x
Root administrator level management		x	x
Back-up system management		x	x
FTP system management		x	x
Capacity analysis		x	x
Web publishing system management		x	x
Anti-Virus Software administration		x	x
E-mail system management - Outbound only (hosting and low level administration)		o	o
SOE Management for Optional Services
Database patch updates		x	x
Load balancing within Center (between local servers)		x	x
Clustering Services (BLS provides software licenses for both Managed Dedicated and Premium Co-location Customers)		+	+
SunONE iPlanet (BLS provides software licenses for both Managed Dedicated and Premium Co-location Customers)		+	+
Network Connectivity	+	+	+
Hardware Maintenance contract	+	x	x
Additional Services
Custom Wiring	+	+	+
Cross Connections	+	+	+
Testing Lab Facility	+	+	+
Mini Lab (cubicle) fee	+	+	+
Domain Name Service	+	+	+
Hosting Consulting Services	+	+	+
Tape change service	+	N / A	N / A
Additional Network Hardware check (Ping)	+	+	+
Management of Backend Connectivity (Required for Premium Co-location and Managed Dedicated Hosting customers)		+	+
Redundant Port	+	+	+

Bandwidth Features	Dedicated 10 Mbps	Burstable 10 Mbps	Data Transfer 10 Mbps	Dedicated 100 Mbps	Burstable 100 Mbps	Data Transfer 100 Mbps
Bandwidth Allotments	x	x	x	x	x	x
Network Connectivity	x	x	x	x	x	x
IP Address Space	x	x	x	x	x	x
Up to one class C address (justification required)	x	x	x	x	x	x
Domain Name Support	+	+	+	+	+	+
Primary and secondary domain name servers	+	+	+	+	+	+
Domain name registration and support	+	+	+	+	+	+
Virtual IPs Permitted	x	x	x	x	x	x
Hubs Permitted	x	x	x	x	x	x
Within a rack	x	x	x	x	x	x
Between racks	x	x	x	x	x	x
Bandwidth SLA	x	x	x	x	x	x
Duplex	Half	Half	Half	Full	Full	Full
GSP Failover	x	x	x	x	x	x

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